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2026-06-21 23:07:32 -

The Importance of Emotional Intelligence in Hospitality Excellence

Next time you go into a well-run hotel or restaurant, take note of something before you can put your finger on it. Staff have an instinct for what guests require before being asked. That ability has a name: emotional intelligence. Now it has more or less become one of the largest drivers differentiating average service from true hospitality excellence. What Emotional Intelligence Means in...

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