Privacy Policy

Last Updated: February 14, 2025

1. Introduction

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our platform. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (name, email address, password)
• Profile information
• Content you create, upload, or share
• Communications with other users
• Customer service communications

2.2 Automatically Collected Information

We collect a vareity of information about your usage of the platform, including, but not limited to:

• Usage data through Google Analytics and Microsoft Clarity
• Device information
• IP address
• Browser type and version
• Operating system
• Access times and dates
• Pages viewed
• Click patterns and interaction data

3. How We Use Your Information

We use your information for:

• Providing and maintaining our services
• Improving user experience
• Analyzing platform usage
• Communications about your account or our services
• Marketing communications (with your consent)
• Sending promotional emails, such as updates, offers, and special content
• Legal compliance
• Security and fraud prevention

4. Data Storage and Transfer

We may store and process your information in any country where we maintain facilities or service providers. By using our platform, you consent to the transfer of information to countries outside your country of residence, including countries that may have different data protection rules.

We reserve the right to transfer your email address and associated data to different email service providers for operational purposes, while maintaining appropriate security measures.

5. Analytics and Tracking

We use third-party analytics services:

• Google Analytics
• Microsoft Clarity

These services help us understand platform usage and improve our services. They may collect information about your device, browsing actions, and patterns. You can opt out of certain tracking through your browser settings.

6. Your Rights Under GDPR

If you are in the European Economic Area (EEA), you have these rights:

• Access your personal data
• Correct inaccurate data
• Request data deletion (with limitations)
• Object to processing
• Data portability
• Withdraw consent
• Lodge a complaint with supervisory authorities

To exercise these rights, contact us at hub[at]spark-online.org.

7. Content Ownership and Deletion Requests

7.1 Content Ownership

When you create content on our platform, you grant us a perpetual, irrevocable, worldwide license to use, modify, publicly display, reproduce, and distribute such content. While you retain ownership of your original content, we maintain the right to continue displaying and using content you've shared on our platform.

7.2 Account Deletion

Upon request, we will:

• Delete your personal account information
• Remove direct associations between your identity and your content
• Maintain anonymous or pseudonymized content you've created
• Preserve content where removal would impact other users' experiences or platform integrity

8. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide our services
• Required for legal compliance
• Necessary for legitimate business purposes

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

10. Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption in transit and at rest
• Access controls
• Regular security assessments
• Employee training
• Incident response procedures

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

12. Contact Information

For questions about this Privacy Policy or our privacy practices, contact us at hub[at]spark-online.org

13. Governing Law

This Privacy Policy is governed by the laws of the Kingdon of Netherlands. Any disputes relating to this policy will be subject to the exclusive jurisdiction of the courts of the Netherlands.