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Understanding how chatbots use internal knowledge base to answer customer questions in a smarter wayIntroduction In today’s fast moving digital world, customers expect quick and accurate answers to their questions. Businesses are no longer able to rely only on human support teams to handle large volumes of queries. This is where chatbots have become an important part of customer communication. A key reason behind their effectiveness is how chatbots use their internal knowledge base to...0 Comments 0 Shares 25 ViewsPlease log in to like, share and comment!
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